Aq990 Privacy Policy — Our Commitment to Protecting Your Data
At aq990, your privacy is our top priority. This policy explains in detail what information we collect, how it is used, and how it is kept secure.
Who Should Read This Policy?
This Privacy Policy applies to all users in Bangladesh who have registered or wish to register on the aq990 platform. It automatically applies to anyone using aq990's website, mobile browser version, or any related services. We believe every user has the right to full transparency about their own data. This policy is written in clear, plain language to explain what data is collected, why it is needed, and how it is used to benefit you. If the policy changes, we will notify you in a timely manner and publish the updated version on this page.
1. What Information We Collect
Account & Identity Information
When you register on aq990, we collect your name, mobile number, email address, and date of birth. This information is used to verify your identity and keep your account secure. Since our platform is built for users in Bangladesh, we may also request your National ID or other government-issued documents where applicable. All data you provide is stored in a secure database and can only be accessed by authorized personnel. Your date of birth is essential for age verification, as aq990 does not provide services to minors.
Payment & Financial Information (BDT)
Payment-related information — including bKash, Nagad, Rocket, or bank account details — is collected during deposits and withdrawals. This financial data is used solely to process transactions and comply with anti-money laundering regulations. All BDT transaction records are stored in encrypted form and are never sold to third parties. Payment information may only be shared when required by legal or regulatory authorities. We never store your full card number or PIN.
Device & Browser Information
When you visit the aq990 platform, we automatically collect your device type, operating system, browser name and version, IP address, and screen resolution. If you access the platform from a mobile device, your network operator information may also be logged. This data is primarily used for security monitoring, fraud detection, and improving the mobile experience on the platform. Your IP address may be used to approximate your geographic location, but this is not precise location tracking. Connections from outside Bangladesh may trigger an additional verification process.
Usage & Behavioral Data
Activity data is automatically recorded — including which games you played, when you logged in, how long your session lasted, and which bonuses you used. We analyze this data to deliver relevant offers and an improved gaming experience. Betting patterns and amounts are also monitored to support responsible gaming. If unusual activity is detected, an automatic alert may be triggered to protect your account. This usage data is never sold to advertisers.
2. How We Use Your Information
Aq990 uses collected data only for specific, legitimate purposes — any use beyond that is strictly prohibited. The primary use cases are outlined below:
- Account Management: For registration, login, password recovery, and identity verification.
- Transaction Processing: For BDT deposits, withdrawals, and bonus payments.
- Security Assurance: To detect fraud, multiple accounts, and suspicious activity.
- Customer Support: To resolve your complaints or issues as quickly as possible.
- Platform Development: To analyze user behavior and improve both the mobile and web versions of the platform.
- Responsible Gaming: To detect excessive betting patterns and send timely alerts.
- Legal Obligations: To comply with applicable laws and directives from regulatory authorities in Bangladesh.
Marketing Communications
If you give your consent at the time of registration or at any point thereafter, aq990 may send you information about new offers, bonuses, and promotions. You have the right to opt out of such communications at any time — simply reach out via our support email. Marketing data is never shared with third-party advertisers.
3. Cookies & Tracking Technologies
What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser that help identify you on return visits. aq990 uses three main types of cookies: essential cookies (to maintain your login session), functional cookies (to remember your language and preferences), and analytics cookies (to monitor platform performance). You can disable all cookies except essential ones through your browser settings, though some features may become limited as a result. To manage cookie settings on a mobile browser, use your browser's privacy menu. aq990 never installs third-party advertising tracking cookies.
Analytics & Session Tracking
We analyze session data to improve platform quality — for example, identifying which pages users spend the most time on or where they run into difficulties. Insights from this analysis are used solely for internal development purposes. localStorage technology may also be used to save certain preferences. Session cookies are deleted automatically when you close your browser, while persistent cookies remain active for up to 12 months. You can clear all cookies from your browser at any time.
4. Data Storage & Security Measures
How Long We Retain Your Data
Aq990 retains all necessary data for as long as your account remains active. Even after an account is closed or deleted, certain information may be kept for a defined period in accordance with legal obligations — typically five to seven years. Financial transaction records must be retained for the period required under Bangladesh's financial regulations. Once the retention period expires, data is permanently deleted using secure methods. Backup servers follow the same security standards and are maintained solely for disaster recovery purposes.
Technical Security Measures
All data transmitted on the aq990 platform is protected by SSL/TLS encryption, which you can confirm by the padlock icon in your browser. Passwords are never stored in plain text — only hashed versions are kept in our database. We run firewalls, intrusion detection systems, and regular security audits to prevent unauthorized access to our servers. You can further strengthen your account security by enabling Two-Factor Authentication (2FA). In the event of a security breach, we will notify affected users as quickly as possible and take all necessary action.
How to Keep Yourself Safe
While aq990 ensures technical security, you also have a role to play. Never share your login password or OTP with anyone, and avoid accessing your account over public Wi-Fi. If you notice any suspicious activity, contact our support team immediately. Changing your password regularly and using a strong password are among the most effective ways to keep your account secure.
5. Sharing Information with Third Parties
When Information May Be Shared
Aq990 never sells your personal data or shares it for advertising purposes. However, information may be shared in the following limited circumstances: payment processing partners (bKash, Nagad, banks) receive only the minimum data necessary to complete a transaction. We may be required to disclose information under legal obligation if we receive a valid order from a Bangladeshi court or regulatory authority. Technology service providers (such as cloud hosting) may access limited data under strict confidentiality agreements. In the event of a change in company ownership, users will be notified in advance.
What We Never Do
Aq990 never transfers your data to advertisers, data brokers, or other betting platforms. No information about your betting activity is shared with social media platforms. Your mobile number and email are never made available for third-party marketing purposes. Payment partners receive only the data relevant to a specific transaction — not your full profile. These commitments are a core part of aq990's business principles.
6. Your Rights & How to Contact Us
Right to Access
You can submit a request at any time to find out what information aq990 holds about you. We aim to respond to such requests within 30 business days. Providing this information is completely free of charge.
Right to Rectification
If any of your stored information is incorrect, you can submit a request to have it corrected. Details such as your name, mobile number, or address can be updated through our support team. Keeping your information accurate is also important for the security of your account.
Right to Erasure
If you request account closure, all your personal data will be deleted within the designated timeframe, beyond what is required by law. Once the deletion process begins, it may not be reversible, so please speak with our support team before making this decision.
Policy Updates & Contact
Aq990 may update this Privacy Policy from time to time. If any significant changes are made, a notification will be sent to your registered mobile number or email, and the new version date will be noted on this page. Continued use of the platform after any changes constitutes your acceptance of the updated policy. For any privacy-related questions, complaints, or requests to exercise your rights, please write to our support email: support@aq990.app — We typically respond within 24 to 48 hours. aq990 is committed to protecting your privacy, and our goal is to provide a trustworthy and safe gaming environment for users in Bangladesh.
Your Data Is Safe — Get Started Today
Aq990 ensures a safe, transparent, and mobile-friendly gaming experience for players in Bangladesh. Your privacy is our responsibility — enjoy the platform with complete peace of mind.